Frequently Asked Questions (FAQs)

Ordering from Jamalpur’s Fresh Baskets is simple:

1. Visit our website.
2. Browse fresh vegetables, leafy greens, kitchen essentials, or vegetable baskets.
3. Choose your preferred sizes and quantities.
4. Add products to your cart.
5. Enter your delivery details.
6. Complete your online payment.
7. Receive your order confirmation.

Your vegetables will be prepared for the scheduled next-day delivery.

Yes! You can add multiple vegetables to your shopping cart and place them together in a single order.

Yes. We offer multiple sizes depending on the product.

For example:

• Tomato: 500g, 1kg, 2kg, 3kg, 5kg and 10kg
• Onion: 1kg, 2kg, 3kg, 4kg, 5kg and 10kg
• Lemon: 4, 6, 8, 10, 15, 20 and 50 pieces

Available variants are displayed on each product page.

Minimum order requirements, if applicable, will be displayed during checkout based on your delivery location.

If you need to modify your order, contact our support team as soon as possible.

Changes may be possible before procurement or preparation begins, subject to product availability and order status.

Our team will contact you if an item is unavailable.

Depending on your preference, we may offer an available alternative, adjust the order, or arrange an applicable refund.

We will not substitute an item without your approval.

Jamalpur’s Fresh Baskets follows a next-day delivery model.

Orders placed today are scheduled for delivery the following day, subject to the applicable order cutoff, payment confirmation, and delivery availability.

For example:

Order placed: 5 November 2026

Scheduled delivery: 6 November 2026

Your confirmed delivery date will be displayed in your order details.

No. We currently focus on next-day delivery so we can organize procurement, select vegetables, and prepare customer orders.

We provide delivery to serviceable areas of Hyderabad.

You can enter your delivery PIN code during checkout to check availability.

Enter your PIN code at checkout.

If your location is serviceable, you can continue placing your order.

If delivery is unavailable, please contact customer support for assistance.

Delivery charges, if applicable, depend on the selected delivery area and order conditions.

The applicable delivery fee will be displayed before payment.

If delivery slots are available, you can select your preferred option during checkout.

Otherwise, your order will be delivered according to the schedule confirmed by our team.

Please ensure someone is available at the delivery address.

If delivery cannot be completed, contact customer support. Redelivery arrangements, if available, will depend on operational feasibility and the applicable delivery policy.

Yes. You can check your order's progress through the My Orders section of your account.

Possible order statuses include:

• Order Placed
• Confirmed
• Procuring Vegetables
• Preparing Your Basket
• Packed
• Out for Delivery
• Delivered

Order status updates depend on the actual progress of your order.

Unexpected delays may occur due to weather, product availability, transportation, or other operational circumstances.

If your order is delayed, please contact us at +91 8919604073 for an update.

We accept online payments only through the payment options enabled on our website.

Available methods may include UPI, debit cards, credit cards, and net banking through our secure payment gateway.

No. Cash on Delivery (COD) is not available.

All orders must be paid online through the website before they are accepted for processing.

Online payments are processed through the payment gateway integrated with our website.

We will never ask you to share your UPI PIN, banking password, or payment OTP with our team.

Vegetable prices may vary depending on market conditions and availability.

Prices displayed on the website are indicative unless explicitly confirmed at checkout.

If a final price adjustment is required, our team will inform you and obtain your approval before processing the adjusted order.

We will not charge you an additional amount without informing you and obtaining your approval.

If the final price differs from the confirmed payment, any additional payment, adjustment, or refund will be handled through the applicable approved process.

If your payment fails:

1. Check the payment status in your account.
2. Avoid making repeated payments until the status is verified.
3. Retry payment if the website provides that option.
4. Contact support if money was deducted but the order remains unpaid.

Yes. When available, you can view or download your order invoice from the My Orders section or request assistance from customer support.

We focus on selecting and packing vegetables carefully for everyday household use.

Yes. Products are available in different weights or piece quantities, depending on the item.

Yes. Our selection includes products such as:

• Palakura
• Gongura
• Mentham
• Thotakura
• Chukkakura
• Bachhal Kura
• Other available leafy greens

Yes. We offer items such as green chillies, lemons, coriander, mint, curry leaves, ginger, garlic, and ginger-garlic paste.

Contact our support team promptly with your order number and details of the issue.

Photographs may help us review the concern.

Eligible resolutions will follow our approved Refund & Return Policy.

Our Community Basket costs ₹599 and allows customers to choose 10 eligible vegetables according to the basket's quantity and selection rules.

The Kitchen Essentials Basket is priced at ₹999 per week.

It includes a selection of everyday cooking essentials and 12 complimentary eggs, subject to the published plan details.

The Family Fresh Basket is priced at ₹1,249 per week.

It offers a wider selection of vegetables for households and includes 15 complimentary eggs, subject to the published plan details.

Yes. Customization is available for eligible baskets.

You can choose or replace vegetables within the plan's stated options and quantity limits.

Weekly basket orders are arranged according to your selected or confirmed delivery schedule.

Recurring deliveries depend on your active plan and its applicable terms.

Contact customer support to request a pause or cancellation.

Eligibility, any applicable refund, and the effective date depend on your confirmed plan terms and whether procurement or preparation has begun.

Contact our customer support team as soon as possible if you wish to cancel.

Cancellation eligibility depends on the order status and our Cancellation Policy.

Because vegetables are perishable, cancellation may be restricted once procurement or preparation has started.

Please refer to our Cancellation Policy for the applicable conditions.

Eligible refunds will be processed according to our Refund & Return Policy and the applicable payment gateway procedures.

The refund method and processing period will be communicated when your request is approved.

Fresh vegetables are perishable products. Returns may be restricted, but genuine quality, damaged-product, incorrect-item, or missing-item concerns can be reported to customer support for review.

You can place an order using the checkout options available on our website.

Creating an account helps you access order history, saved addresses, and tracking information.

Log in and navigate to:

My Account → My Orders

You can view your order history and available order details.

Yes, when signed in, you can manage saved addresses through your customer profile.

You can reach Jamalpur’s Fresh Baskets through:

Phone: +91 8919604073

WhatsApp: +91 8919604073

Email: [email protected]

To help us assist you, please share:

• Your order number
• Your registered mobile number
• A brief description of your question or issue

Never share banking passwords, UPI PINs, or payment OTPs.