Shipping & Delivery Policy

1. Introduction

Welcome to Jamalpur’s Fresh Baskets!

We are committed to making fresh vegetable shopping convenient, reliable, and accessible to households across our serviceable areas in Hyderabad.

Our Shipping & Delivery Policy explains how orders are processed, scheduled, packed, and delivered to customers.

Important: Jamalpur’s Fresh Baskets operates on a Next-Day Delivery and Online Prepaid Ordering Model. We do not currently offer same-day delivery or Cash on Delivery (COD).

2. Next-Day Delivery

At Jamalpur’s Fresh Baskets, we follow a next-day delivery model to allow time for vegetable procurement, selection, sorting, and packing.

How It Works

Step 1 — Place Your Order

Browse our website, choose your preferred vegetables and quantities, and complete your online payment.

Step 2 — Order Confirmation

Your order is recorded after successful payment. Our team reviews product availability and confirms any necessary changes.

Step 3 — Fresh Vegetable Procurement

Our team organizes the vegetables required for the scheduled deliveries.

Step 4 — Sorting & Packing

Products are checked, sorted, and packed for delivery.

Step 5 — Doorstep Delivery

Your order is delivered to your selected address on the confirmed delivery date.

Example

Order Placed: 5 November 2026

Scheduled Delivery: 6 November 2026

Orders are normally scheduled for the following day, subject to order cutoff times, payment confirmation, service availability, and operational conditions.

The confirmed delivery date will be displayed in the customer's order details.

3. Delivery Service Areas

We currently focus on providing fresh vegetable delivery across serviceable areas of Hyderabad, Telangana.

Delivery availability depends on factors such as:

• Customer PIN code
• Delivery area coverage
• Order volume
• Availability of delivery personnel
• Operational feasibility

Customers can verify whether delivery is available to their location by entering their PIN code during checkout.

We reserve the right to expand, limit, or temporarily suspend delivery to specific areas based on operational requirements.

If your location is not currently serviceable, you may contact our support team for assistance.

4. Delivery Charges

Delivery charges may vary depending on your location, order value, and applicable delivery conditions.

Any applicable delivery charges will be displayed during checkout before payment.

The total payable amount will include the selected product prices and any applicable delivery charges or other disclosed fees.

Promotional offers, free-delivery thresholds, or special delivery arrangements will apply only when displayed as active offers on the website.

We do not apply undisclosed delivery charges after checkout.

5. Online Payment Requirement

All orders must be prepaid online.

Jamalpur’s Fresh Baskets does not currently support Cash on Delivery (COD).

Customers can complete payments through the secure payment methods enabled on our website, which may include:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Other payment methods supported by our payment gateway

An order will not be accepted for prepaid processing until its payment is successfully verified.

If a payment fails or remains pending, customers should verify its status before attempting another payment.

For payment-related assistance, contact [email protected].

6. Vegetable Prices and Availability

Fresh vegetable prices can fluctuate due to market conditions, seasonal availability, and supply changes.

Prices displayed on our website may be indicative.

Price Notice:

"Prices shown are current indicative selling prices and may change with market conditions. Your final bill will be confirmed by our team before your order is processed."

Where an adjustment is necessary after payment, our team will inform the customer and obtain approval before proceeding with the revised amount.

Any approved additional payment or refund adjustment will be handled through an appropriate payment process.

We will not charge an additional amount without customer authorization.

If a product becomes unavailable, we may offer an alternative, adjust the order with the customer's consent, or arrange an applicable refund.

7. Delivery Time and Scheduling

We aim to complete deliveries on the scheduled next-day delivery date.

However, the exact delivery time may depend on:

• Customer location
• Delivery route
• Number of scheduled orders
• Weather conditions
• Traffic conditions
• Vegetable availability
• Operational circumstances

Where delivery slots are available, customers may select or receive a confirmed delivery window.

A specific delivery time is not guaranteed unless explicitly confirmed by our team.

8. Weekly Vegetable Basket Delivery

Jamalpur’s Fresh Baskets offers selected vegetable basket plans.

Community Basket — ₹599

Customers can choose 10 eligible vegetables according to the plan's selection and quantity limits.

Kitchen Essentials Basket — ₹999/week

A weekly basket containing selected kitchen essentials, with customization and complimentary items as specified in the active plan.

Family Fresh Basket — ₹1,249/week

A weekly family basket offering a wider vegetable selection and applicable complimentary items.

Weekly Delivery Conditions

• Deliveries follow the selected or confirmed schedule.
• Customers must provide accurate delivery information.
• Basket customization is subject to plan eligibility and availability.
• Changes to scheduled baskets should be requested before procurement begins.
• Subscription renewal and payment conditions depend on the plan selected.

Weekly basket benefits and delivery schedules will be displayed in the applicable plan details before purchase.

9. Accurate Delivery Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Required details may include:

• Customer Name
• Mobile Number
• House / Flat Number
• Street Address
• Area / Locality
• Landmark
• City
• PIN Code

Customers may optionally share their current location to help our delivery team locate the address.

Providing incorrect or incomplete information may result in delivery delays or an unsuccessful delivery attempt.

Please contact our support team promptly if you notice an error in your delivery address.

10. Customer Availability During Delivery

Customers are requested to remain reachable through their registered mobile number on the scheduled delivery date.

If the customer is unavailable, our delivery team may attempt to contact them.

Where feasible, delivery may be completed through an authorized recipient at the provided address.

If delivery cannot be completed, our team will review the circumstances and communicate the available next steps.

Any additional redelivery charges, where applicable, will be disclosed before arranging redelivery.

11. Delayed Deliveries

Although we aim to complete orders on the confirmed delivery date, delays may sometimes occur due to circumstances beyond our reasonable control.

These may include:

• Heavy rainfall or severe weather
• Traffic disruptions
• Vehicle breakdowns
• Supply shortages
• Unexpected operational difficulties
• Restrictions affecting delivery routes

If a significant delay occurs, we will make reasonable efforts to inform affected customers and provide an updated delivery arrangement.

Where delivery cannot be completed, eligible cancellations or refunds will be handled according to our applicable policies and consumer protection requirements.

12. Failed or Unsuccessful Deliveries

A delivery may be unsuccessful in situations such as:

• Incorrect delivery address
• Unreachable customer
• Customer unavailable to receive the order
• Inaccessible delivery location
• Delivery restrictions
• Other operational difficulties

If delivery fails, customers should contact our support team promptly.

We will review the reason for the failed delivery and determine whether redelivery, rescheduling, cancellation, or a refund is appropriate.

Because fresh vegetables are perishable, rescheduling may be limited by the condition of the products.

Customer rights under applicable law remain unaffected.

13. Product Quality at Delivery

We aim to select and pack vegetables carefully before dispatch.

Customers are encouraged to inspect their order upon delivery.

If you receive:

• An incorrect product
• A missing item
• A damaged product
• A product with a genuine quality concern

Please contact our support team as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs where available.

Our team will review the concern and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

14. Order Tracking

Customers can check the progress of their orders through the website.

Navigate to:

My Account → My Orders → Track Order

Depending on the stage of fulfilment, your order may display statuses such as:

1. Order Placed
2. Confirmed
3. Procuring Vegetables
4. Preparing Your Basket
5. Packed
6. Out for Delivery
7. Delivered

Only completed stages will show their actual timestamps.

If a live tracking feature is not available, customers can still view order-status updates.

15. Changes to Delivery Address or Schedule

Customers who wish to change their delivery address or requested schedule should contact customer support as early as possible.

Changes may be accepted depending on:

• Current order status
• Procurement progress
• Delivery area availability
• Delivery route planning
• Operational feasibility

We cannot guarantee changes once an order has been packed or dispatched.

16. Order Cancellation and Refunds

Because we deal primarily with fresh and perishable vegetables, cancellation and return conditions may differ from those for non-perishable goods.

Customers should contact us promptly to request cancellation.

Requests will be assessed based on the order stage, the reason for cancellation, our published policies, and applicable consumer protection requirements.

If an order cannot be fulfilled or is eligible for a refund, the applicable amount will be processed using an appropriate refund method.

For further information, please refer to our:

Cancellation Policy

Refund & Return Policy

17. Contact Customer Support

For questions relating to delivery, missing products, order tracking, payment issues, or other concerns, contact us using the details below.

Jamalpur’s Fresh Baskets

Email: [email protected]

Customer Support: +91 8919604073

WhatsApp: +91 8919604073

Service Location: Hyderabad, Telangana, India

When contacting support, please provide your order number and registered mobile number so we can assist you efficiently.

18. Policy Updates

We may update this Shipping & Delivery Policy to reflect changes in our delivery operations, service areas, pricing arrangements, or applicable legal requirements.

Updated terms will be published on our website with the revised effective date.

Orders will remain subject to the delivery terms communicated and agreed upon at the time of purchase, except where changes are required by law or subsequently agreed with the customer.

Thank You for Choosing Jamalpur’s Fresh Baskets!

We're here to make fresh vegetable shopping simpler for your household.

Order Today. Freshness Delivered Tomorrow.

Next-day delivery is subject to payment confirmation, serviceability, cutoff times, and operational availability.

Jamalpur’s Fresh Baskets

From Our Basket to Your Kitchen.