Privacy Policy

1. Introduction

Welcome to Jamalpur’s Fresh Baskets.

We value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Jamalpur’s Fresh Baskets ("we", "us", or "our") collects, uses, stores, and shares information when you visit our website, create an account, purchase vegetables or grocery products, subscribe to a weekly basket plan, or contact our customer support team.

By using our services, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent separately.

2. Information We Collect

We may collect the following information when you use our website or services.

Personal Information

• Full name
• Mobile number
• Email address
• Account login information
• Customer preferences

Delivery Information

• House or flat number
• Street address
• Area and locality
• City and PIN code
• Nearby landmarks
• Delivery instructions
• GPS location, when you choose to share it

Order Information

• Products purchased
• Selected sizes and quantities
• Vegetable basket preferences
• Order history
• Delivery status
• Billing and payment information
• Refund or cancellation requests

Technical Information

Depending on the website features enabled, we may collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and session information

We collect information necessary to provide our services and improve the customer experience.

3. How We Use Your Information

We may use your information to:

1. Create and manage customer accounts.
2. Process vegetable and grocery orders.
3. Confirm product availability and prices.
4. Deliver products to your selected address.
5. Communicate order confirmations and delivery updates.
6. Process payments, cancellations, and refunds.
7. Respond to customer questions and complaints.
8. Manage weekly vegetable basket plans.
9. Maintain website functionality and security.
10. Improve our products, services, and shopping experience.
11. Send promotional communications when permitted by law and your communication preferences.
12. Comply with applicable legal obligations.

We do not use customer information for unrelated purposes without an appropriate legal basis.

4. Online Payments

Jamalpur’s Fresh Baskets may offer online payments through third-party payment gateway providers, including Razorpay, when enabled.

When you make an online payment, relevant payment information is processed by the payment provider.

We may receive transaction information such as:

• Payment reference number
• Payment amount
• Payment method
• Transaction status
• Transaction date

We do not require customers to share UPI PINs, banking passwords, or OTPs with our staff.

Payment transactions are subject to the payment provider's applicable terms and privacy practices.

5. Delivery Address and Location Information

We collect delivery information to fulfil customer orders.

If you choose to use the Current Location feature, your browser may request permission to access your device's location.

You can decline this permission and manually enter your delivery address instead.

Delivery information may be shared with authorized delivery personnel or service providers to complete your order.

We request that customers provide accurate addresses and contact details to avoid delivery difficulties.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Maintain customer login sessions.
• Remember shopping cart selections.
• Support checkout functionality.
• Improve website usability.
• Protect account security.
• Measure website performance, when analytics tools are enabled.

You can manage cookies through your browser settings.

Disabling essential cookies may affect login, shopping cart, or checkout functionality.

Where required, we will obtain consent before using optional cookies.

7. Sharing of Personal Information

We may share necessary information with trusted service providers involved in fulfilling customer orders.

These may include:

• Delivery executives and logistics providers
• Payment gateway providers
• Website hosting and technical service providers
• Email or notification service providers
• Customer support service providers
• Government or legal authorities when disclosure is required by law

We limit sharing to information reasonably necessary for the relevant service or legal purpose.

We do not sell customers' personal information to advertisers or data brokers.

8. Data Security

We seek to protect customer information through appropriate technical and organizational safeguards.

Depending on the systems in use, these may include:

• Secure account authentication
• Password hashing
• Access controls
• Secure payment gateway integrations
• Protected administrative access
• Encrypted website connections
• Monitoring and security updates

No internet-based system can guarantee absolute security.

If you suspect unauthorized access to your account or personal information, please contact us promptly.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and completing orders
• Maintaining customer accounts
• Providing customer support
• Managing payment disputes
• Keeping records required by applicable law
• Preventing fraud and misuse

When information is no longer necessary, we will delete or anonymize it as appropriate, subject to legal and operational requirements.

10. Your Privacy Choices and Rights

Depending on applicable law, you may request to:

• Access information about your personal data.
• Correct inaccurate personal information.
• Update your account details.
• Withdraw consent for processing that relies on consent.
• Request deletion of eligible personal data.
• Stop receiving optional promotional communications.
• Raise a complaint about the handling of your personal information.

Some information may need to be retained for legal, transaction, security, or dispute-resolution purposes.

To submit a privacy request, contact:

[email protected]

We may need to verify your identity before processing requests involving personal information.

11. Children's Privacy

Our website is intended for customers who are legally permitted to make purchases.

We do not knowingly seek to collect personal information from children independently of any parental or guardian authorization required by applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us.

12. Third-Party Websites and Services

Our website may contain links or integrations involving third-party services such as:

• Payment gateways
• Google Maps
• WhatsApp
• Analytics tools
• External websites

These services may operate under their own privacy policies.

We encourage customers to review the privacy information provided by such services.

13. Marketing Communications

Customers may receive communications about:

• Order confirmations
• Delivery updates
• Payment information
• Customer support
• Weekly basket plans
• Promotional offers

Essential order-related communications may be necessary to provide the requested service.

Optional promotional communications will be handled according to applicable consent and communication preferences.

You may request to stop optional marketing messages by contacting our support team.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, business practices, or applicable laws.

When changes are made, the updated policy will be published on our website with a revised effective date.

Material changes will be communicated when required by applicable law.

15. Contact Information

For questions, complaints, privacy-related requests, or assistance with your personal information, please contact us.

Jamalpur’s Fresh Baskets

Email: [email protected]

Customer Support: +91 8919604073

WhatsApp: +91 8919604073

Service Location: Hyderabad, Telangana, India

Website: Jamalpur’s Fresh Baskets official website

We aim to address privacy concerns fairly and in accordance with applicable requirements.

Jamalpur’s Fresh Baskets

From Our Basket to Your Kitchen.

Freshness • Convenience • Care